1. Introduction
These Terms and Conditions ("Terms") set out the legal framework governing your access to and use of the Craze online casino platform (the "Website") and all related services (the "Service"). Please read these Terms carefully, as they constitute a binding legal agreement between you, as the registered user ("you", "your", "the Customer"), and Gatepost N.V. ("Craze", "the Company", "we", "us", "our").
By registering for an account, accessing, or otherwise using the Website or any part of the Service, you confirm that you have read, understood and agreed to be legally bound by these Terms, together with our Privacy Policy, Cookies Policy, Betting and Gaming Rules, and any other applicable terms and policies as may be published or amended from time to time.
Craze is operated by Gatepost N.V., a company incorporated under the laws of {Curaçao, with its registered office at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao. The Company is authorised and regulated under the Curaçao eGaming licence 365/JAZ, Sub-Licence GLH-OCCHKTW0705052023, permitting the provision of online games of chance}.
2. Amendments to Terms
2.1 Craze reserves the right to amend, revise or modify these Terms, and any ancillary documents referenced herein, at any time. All such changes shall become effective upon their publication on the Website. It is your sole responsibility to regularly review the Terms for any updates. Your continued use of the Service following any such changes shall constitute your acceptance of the revised Terms. Should you disagree with the amended Terms, you must cease using the Service immediately.
3. Language and Legal Validity
3.1 These Terms have been drafted in English, which shall be the authoritative language for all legal interpretations. Where translations exist, the English version shall take precedence in the event of inconsistency.
4. Your Account
4.1 You must be at least 18 years of age, or of the legal gambling age in your jurisdiction, whichever is higher, to register and hold an account with Craze.
4.2 You may only register one account per individual, household, IP address, device or email address.
4.3 Craze reserves the right to verify your identity and to suspend or terminate any account that is found to contain incorrect, incomplete, or misleading information.
4.4 Accounts may be suspended or terminated if you
(i) are under the permitted legal age;
(ii) reside in a jurisdiction that prohibits online gambling;
(iii) open multiple accounts or attempt to circumvent controls; or
(iv) provide false or fraudulent documents.
4.5 Craze may request KYC documentation at its sole discretion to verify your identity and location. Your account may be suspended during the verification process.
4.6 You are fully responsible for maintaining the confidentiality and security of your login credentials and for all activity conducted through your account.
4.7 Funds that are mistakenly credited to your account remain the property of Craze and must be returned upon request. You are obliged to inform us of any such error.
4.8 You may not transfer, assign, pledge, or otherwise deal with your account or its associated rights to any third party.
4.9 You may request account closure at any time by contacting Customer Support via your registered email address.
5. Responsible Gambling
5.1 Gambling should be approached as a form of entertainment and not as a source of income. If you believe that your gambling behaviour is becoming problematic, Craze provides responsible gambling tools, including the ability to self-exclude. To initiate self-exclusion, contact Customer Support using your registered email address.
5.2 Craze offer its services pursuant to the provisions of its Responsible Gambling Policy: {Insert Link}.
6. Deposits and Withdrawals
6.1 You may only deposit funds using a payment method that is registered in your name. Deposits from third parties are strictly prohibited.
6.2 You may only place wagers using funds that are available in your account. We do not provide credit or overdraft facilities.
6.3 Craze reserves the right to apply fees, enforce minimum turnover requirements, and deduct any applicable charges prior to processing withdrawals.
6.4 Withdrawals may be subject to further verification procedures, including additional KYC and AML checks.
6.5 Withdrawals will ordinarily be processed using the same method as the deposit. Alternate arrangements may be permitted, subject to compliance checks.
6.6 Any funds credited to your account in error may be reclaimed. Withdrawals of such funds will be deemed debts due and owing to Craze.
6.7 Your account does not constitute a banking facility. Funds held within your account will not accrue interest and are not protected by any deposit guarantee scheme.
7. Use of the Service
7.1 You represent and warrant that you
(i) are of legal age and capacity to enter into binding agreements;
(ii) will not use any technology to conceal your geographic location, including proxies or VPNs;
(iii) are acting solely on your own behalf and not on behalf of any third party;
(iv) will not engage in unlawful, dishonest, or fraudulent activities; and
(v) will not exploit any software or market manipulation tactics.
7.2 You must immediately notify Craze of any unauthorised access or use of your account.
7.3 The following activities are prohibited:
(i) transferring funds between players;
(ii) using the Service for commercial, non-personal purposes;
(iii) interfering with the normal operation of the Website; and
(iv) using abusive, offensive or discriminatory language in any form.
8. Payment and Processing
8.1 You are solely responsible for ensuring that all payments made to Craze are lawful, authorised, and originate from your own funds.
8.2 Unauthorised transactions, chargebacks, or reversals may result in the imposition of administrative fees and account suspension.
8.3 Craze reserves the right to offset any outstanding liabilities owed by you against the balance of your account.
9. Errors and Malfunctions
9.1 In the event of technical failure, malfunction, or software error, all affected bets may be voided. You are required to notify Craze upon identifying any such issue.
9.2 Craze is not liable for technical or connectivity failures caused by third-party providers or issues relating to your hardware or internet connection.
9.3 Obvious or manifest pricing or odds errors may result in the voiding or correction of the affected bets.
10. Bonus Terms and Promotions
10.1 All promotional activities and bonus offers are subject to the separate Bonus Terms and Conditions, which must be read in conjunction with these Terms.
11. Force Majeure
11.1 Craze shall not be liable for any delay or failure in performance of its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, governmental actions, or failure of telecommunications networks.
12. Underage Gambling
12.1 Craze strictly prohibits underage gambling. Should it be discovered that you were underage at the time of registration or gambling, all winnings shall be forfeited, and your account will be terminated. We may report the matter to relevant authorities.
13. Fraud and Unlawful Activity
13.1 You must not engage in fraudulent conduct or attempt to deceive Craze, its users, or any third party. Prohibited conduct includes, but is not limited to,
(i) the use of bots,
(ii) false identities,
(iii) collusion,
(iv) chargebacks, and
(v) manipulation of outcomes.
13.2 Craze reserves the right to suspend or terminate your account, void bets, and withhold funds where unlawful activity is suspected. We may also notify appropriate regulatory or enforcement authorities.
14. Intellectual Property
14.1 All proprietary rights in the Website, including but not limited to its software, logos, text, images, graphics and data, are owned or licensed by Craze. You are granted a personal, non-transferable, non-exclusive right to access the Service for lawful, non-commercial purposes.
14.2 You are prohibited from copying, modifying, distributing, selling, or reverse engineering any part of the Service without prior written consent.
15. Technology and Connectivity
15.1 Craze is not liable for any damage, data loss or service disruption resulting from your hardware, software, or internet connection.
15.2 You are advised to ensure that your device is adequately protected and that you use appropriate antivirus and internet security measures.
16. User Conduct
16.1 You must not
(i) engage in conduct that violates applicable laws or regulations;
(ii) infringe the rights of others;
(iii) impersonate individuals or entities;
(iv) transmit viruses or unauthorised advertising; or
(v) harass, threaten or defame others.
16.2 Craze reserves the right to take appropriate action against accounts engaging in prohibited conduct, including suspension, termination and legal recourse.
17. Links to External Websites
17.1 The Website may contain hyperlinks to external websites. Craze is not responsible for the content, accuracy, legality, or availability of such external sites.
18. Dispute Resolution
18.1 Any dispute must be raised with Customer Support within three (3) calendar days of the event giving rise to the issue. Craze aims to resolve all disputes within 28 calendar days.
18.2 Where internal resolution is unsuccessful, disputes may be escalated to the relevant gaming authority in Anjouan or an appointed arbitrator.
19. Limitation of Liability
19.1 To the fullest extent permitted by law, Craze shall not be liable for indirect or consequential losses, including but not limited to loss of profits, business, or data.
19.2 Our maximum aggregate liability for any claim arising under these Terms shall be limited to the value of the relevant bets or deposits made via your account.
20. Assignment
20.1 You may not assign or transfer your rights or obligations under these Terms without prior written consent.
20.2 Craze may assign, transfer or novate any or all of its rights or obligations at any time without notice.
21. Severability
21.1 If any provision of these Terms is found to be unenforceable or invalid, such provision shall be severed, and the remainder shall remain in full force and effect.
22. Breach of Terms
22.1 Any breach of these Terms may result in immediate suspension or termination of your account, without prior notice, and may lead to legal proceedings.
23. Miscellaneous
23.1 Nothing in these Terms shall be construed as creating a partnership, joint venture, or fiduciary relationship between you and Craze.
23.2 These Terms constitute the entire agreement between you and Craze, superseding all prior communications.
23.3 No failure or delay by Craze in exercising any right shall be deemed a waiver thereof.
24. Governing Law
24.1 These Terms are governed by and construed in accordance with the laws of Anjouan.
24.2 You agree to submit to the exclusive jurisdiction of the courts of Anjouan for any dispute arising under these Terms.
25. Contact Us
For questions regarding these Terms, please contact Craze Customer Support via your registered email address at: [Insert Email Address].