Please read this information carefully for your own benefit.
Gridline Limited, operator of www.craze.casino, is committed to the highest standards of responsible gambling in full compliance with the Responsible Gaming Guidelines issued by Anjouan Licensing Services Inc (the “Authority“). This document outlines the principles and procedures we implement to protect players, especially vulnerable persons, and to promote safe, informed, and balanced gambling behaviors.
Gridline Limited is registered in Belize having its office at San Victor Street, Orange Walk Town, Belize.
Section 1. Purpose and Scope
This Responsible Gambling Policy (the “Policy“) applies to all operations, services, and customer interactions provided via www.craze.casino. It sets out our obligations to prevent harm associated with gambling, protect minors and vulnerable persons, and promote transparency, player choice, and control.
Section 2. Definitions
For the purposes of these Terms and Conditions:
Account: A unique user profile allowing access to our gaming services.
Company: Refers to Gridline Limited, also referred to as “We”, “Us”, or “Our”.
Service: All content, games, and services provided via www.craze.casino.
User / You: The individual accessing the Service.
Section 3. Player Protection Measures
The Company has implemented comprehensive measures to safeguard players from excessive gaming habits and harmful gambling. These include:
Mandatory age verification using government-issued identification, open-source checks, and payment method verification. Users must be 18 or older.
Secure parental control tools and filtering software recommendations (e.g., Net Nanny, GamBlock) to prevent underage access.
Prominent display of responsible gambling links on the homepage, footer, and within Terms & Conditions, in both English and the language of our target market.
Clear, accessible player tools to set deposit limits, loss limits, reality checks, and initiate cooling-off or self-exclusion.
The promotion of informed decision-making and tools to encourage repsonsibility behaviour.
Section 4. Fair Play
The Company is committed to ensuring fairness and transparency across all gaming operations. All games supplied by licensed and authorised third parties are subject to rigorous testing and certification to verify their integrity, randomness, and compliance with applicable standards. The Company maintains robust security controls to safeguard game systems from manipulation or unauthorised interference, thereby ensuring that all players are treated fairly and that outcomes are determined solely by defined game rules.
Section 5. Support for Problem Gamblers
The Company’s Player Support shall provide players with 24/7 access to helplines, live chat support or email without any additional costs for the players:
email: [email protected]
In addition, a self-test will be made available to identify and assist players who may have developed harmful gaming habits:
https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
Additional information about gambling addictions can be found at:
https://www.begambleaware.org/safer-gambling/
The Company shall display responsible gaming messages prominently on all platforms and marketing materials. Educating players is key to promoting responsible gaming. The Company shall:
Provide detailed information on gaming rules, odds, and potential risks.
Highlight the importance of gaming as a recreational activity, not a means of income.
Share resources and tools for recognizing signs of problem gambling.
The Company is committed to promoting responsible gambling by offering tools and advice to helping players stay in control. Below are helpful guidelines and features that can assist in maintaining a healthy and enjoyable gaming experience.
Section 6. Player Self-Protection Tools
Players will be provided with practical tips to keep gambling fun and balanced through the following information contained within the Responsible Gaming page on the Company’s website.
Set a deposit limit: Decide in advance how much you can afford to spend, based on your financial situation. Only gamble with funds set aside for entertainment.
Avoid chasing losses: Accept losses as part of the game. Trying to win back lost money can lead to excessive risk and harm.
Set a time limit: Limit the time you spend gambling and make sure it doesn't interfere with other activities or responsibilities.
Play in the right state of mind: Avoid gambling when you are stressed, anxious, depressed, or under the influence of alcohol, drugs, or medication.
Take regular breaks: Step away periodically, especially if you feel tired, unfocused, or emotionally affected.
Use only one account: Maintaining a single account helps track your activity accurately and prevents overspending or confusion.
Responsible Gambling Tools Available on Our Platform
Deposit, loss, and time limits: Players can set daily, weekly, or monthly limits for:
Total deposits
Time spent playing
Limits can be adjusted at any time:
Decreasing limits takes effect immediately.
Increasing limits is subject to a mandatory 24-hour cooling-off period.
Reality check notifications:
These provide session summaries, including time spent, winnings, and losses.
A reminder message will prompt you to consider taking a break or ending your session.
Players must acknowledge the message before continuing, encouraging mindful gaming behavior.
Using these features and following the guidance above can help ensure that your gambling remains a safe and enjoyable form of entertainment.
Section 7. Minor Protection
To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data save from any minors near You. The Company has implemented robust age verification measures to prevent underage access.
Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.
For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them:
https://famisafe.wondershare.com/internet-filter/best-internet-filters.html
Section 8. Self-Exclusion
In case a Player is diagnosed with a gambling addiction or tries to stay away from gambling for a different reason, we want to assist such player through mechanisms which enable players to voluntary self-exclude themselves from gaming for a specific period of permanently.
“Self-Exclusion” means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years or permanently. They also will explain you all future steps and what is needed from you.
email: [email protected]
A Self Exclusion is permanent for the set time span and will not be undone. During a Self Exclusion the Player is not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of the original account.
Section 9. Operator-Initiated Exclusion
In cases of extreme risk or policy violations, the Company reserves the right to unilaterally exclude a player or close a player’s account. This includes:
Evident gambling addiction.
Criminal or fraudulent activity.
Attempts to bypass self-exclusion or create duplicate accounts.
Such exclusions are documented and reported to the Authority upon request.
Section 10. Marketing and Advertising Standards
All advertising, promotions, and sponsorships comply with the Authority’s standards. The Company does not:
Target minors or self-excluded individuals.
Use misleading or aggressive marketing tactics.
Promote gambling as a means of income or solution to financial problems.
Use influencers or content appealing to minors.
Link gambling to alcohol, drugs, sexuality, or emotional escape.
All advertising includes responsible gambling messages, age disclaimers, and links to help services.
Section 11. Monitoring and Analytics
The Operator employs data analytics and behavioural monitoring tools to identify patterns that may indicate potentially problematic or at-risk player behaviour. These tools analyse key indicators. Where markers of harm are detected, the Company’s RG Team reviews the activity and, where necessary, intervenes in accordance with established procedures to promote safe and responsible play.
Section 12. Staff Training and Oversight
All relevant personnel, including support staff, VIP managers, marketing agents, and affiliates, are trained in responsible gambling awareness. Training covers:
Recognizing problematic gambling behaviours.
Conducting sensitive and structured conversations with at-risk players.
Use of responsible gambling tools.
Documentation and escalation procedures.
The Compliance Officer oversees responsible gambling policies and reports annually to executive management, with recommendations for updates. Any updates are communicated to the Anjouan Licensing Authority.
Regular internal and third-party audits shall be conducted to ensure adherence to the responsible gaming guidelines outlined in this Policy.
Section 13. Compliance, Recordkeeping and Reporting
The Company maintains real-time logs of responsible gambling actions, including age verification, exclusions, and behaviour alerts. These records are retained for a minimum of seven (7) years and made available to upon request. Any information will be kept in compliance with relevant data protection laws.
If a minor or self-excluded player accesses the platform, their account is immediately closed, funds returned (subject to AML policy), and a report submitted to the Authority within five working days outlining the cause and corrective measures.