Click on "Forgot Password?" at the bottom of the login pop-up. Then enter your email to reset your password.
Make sure you whitelist our email addresses, otherwise you might find our emails in your spam or junk folders. You can find out how to do that here!
Those email addresses are: [email protected] and [email protected]
If the problem persists, just contact our customer support team at [email protected] and they will assist.
No. One account per person. If you’ve simply forgotten your login details or are unsure whether you even have an account with us, first try the ‘Forgot Password’ functionality. If that doesn’t work then contact our customer service team at [email protected] and they will assist.
This policy is in place to prevent fraud and money laundering. If we suspect you have created multiple accounts, we may close all the associated accounts.
Click "My Account" from the top navigation bar, then under “Account” select “Security" and "Change Password" then follow the simple steps to update your password. If you're still having issues, contact our customer support team at [email protected] and they will assist.
When you register your account with us, we automatically send a verification link to your email address. If it hasn’t arrived within 2 minutes, please check your spam or junk mail folders. If it still hasn’t arrived, you can try resending it by clicking the "Resend" link at the bottom of the "Verify Email" window. If you’ve accidentally closed then select "My Account" from the top navigation bar, then select “Verification” and "Email Verification" and follow the prompts.
If you're still having issues, contact our customer support team at [email protected] and they will assist.
If you entered the wrong email address or you don’t have access to your original email account, please send a request to [email protected] from your new/correct email address. Please include your username and the original email address you used for registration. Our team may request additional information to confirm your identity before finalizing the update.
Select "My Account" from the top navigation bar, then under “Account” you will see your Username under “Identifier”.
No, it's not possible to change your Username.
To change any of the above, send a request to [email protected] from your registered email address. Include the correct information and attach a copy of relevant identity information and our team will process the update. Our team may request additional information to confirm your identity before finalizing the update.
Select "My Account" from the top navigation bar, then under “Account” you can update your “Personal information” including address. If you're still having issues, contact our customer support team at [email protected] and they will assist. Our team may request additional information to confirm your identity and new address before finalizing the update.
If you wish to permanently close your account or if you believe you are experiencing gambling-related harm, you can make a self-exclusion request by contacting our customer support team at [email protected] and they will assist.
There may be a few reasons why access to your account might have been restricted. A common cause is too many failed login attempts. If this is the case, simply use the "Forgot Password" functionality as detailed in item 1 of these FAQs. Or it might be that we are awaiting verification documents. If you're still having issues, contact our customer support team at [email protected] and they will assist.